Frequently Asked Questions
Quick answers to help customers buy with confidence.
This page reduces uncertainty and saves customer support time.
How long does delivery take?
Kampala deliveries take the same day or next day. Upcountry deliveries usually take one to three working days depending on location.
Which payment methods are supported?
Customers can pay using mobile money, card payment, or cash on delivery for selected areas and order sizes.
Can I change the contents of my shopping cart?
Yes. The cart page allows you to increase quantity, reduce quantity, remove a product, or clear the full cart before checkout.
Do product prices include delivery?
Product prices are shown clearly on the shop page. Delivery is calculated separately at checkout based on the delivery option selected.
How do I contact SnapShop?
You can call, send email, or use the contact form on the Contact page. All major contact details are listed there.
What is your return policy?
We accept returns within 7 days of delivery for defective or incorrect items. Contact our support team with your order reference to start a return.
How do I become a vendor on SnapShop?
Register for a vendor account, fill in your business details, and wait for admin approval. Once approved, you can set up your store and list products.
Can I track my order?
Yes. After placing an order, you can track its status through your customer dashboard. Order updates are shown in real time.
Is my payment information secure?
All transactions are processed securely. We do not store credit card details on our servers, and all data is transmitted using encrypted connections.
Do you offer bulk or wholesale pricing?
Yes, for orders above 10 units. Contact our team through the contact page to discuss wholesale arrangements and special pricing.